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This policy explains how we comply with European and UK legislations to protect your identity and privacy. It explains how we collect, use and disclose certain information.
Langosta Lta T/A CryptX Escape Rooms are a UK based escape room, located at:
The Plough Suite, Glebe Farm Campus, Knapwell, Cambridge, Cambridgeshire, CB23 4GG. Company No. 8522273
Tel: 01223 926 533
Data Provided To CryptX by yourself when booking a room.
Data you provide CryptX is collected when you enter in to an agreement with CryptX services and used solely for internal use, and the delivery of the services you have engaged. This data is not passed on to marketing agencies:
· Your name
· Your email addresses
· Your payment method
Use Of Data
If when you booked, you ticked the box authorising for us to use keep your details then we will use this data for the following:
To let you know of any new rooms or changes to rooms that might be of interest to you.
A newsletter letting you know what’s going on in the CryptX world.
When you booked, whether you did or did not tick the box authorising for us to use keep your details then we will use this data for the following:
Our accounts which must be legally sent to the government
Your telephone numbers and emails in case we need to contact you before your booking, ie cancellations etc. And one email 24 hours after your booking to thank-you for playing.
Access Of Data
Your data is securely stored upon password protected servers hosted by
Bookify and Worldpay.
Only accessible by authorised CryptX staff.
We may also hold some paper form data that is scanned and held on a computer, password protected and accessibly only by CryptX staff. The paper documentation is shredded. The office is securely monitored by a sophisticated CCTV system and intruder alarm. You can request access to data we hold about you, this can be done via email or telephone call from an authorised person.
To request, modify or delete any data that we may hold on you please send requests to: firstname.lastname@example.org
I will do my utmost to accommodate any problems and therefore cancellations, however there are business issues that I am sure customers appreciate - for example having to staff rooms and rotas in particular, but also slots not being available for other bookings and cost of receiving payments themselves.
I have tried to develop the most accommodating policy:
Any booking cancelled with 4 + weeks notice, a full refund will be offered.
Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the balance being returned.
Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £55. The balance will be returned.
Any booking cancelled with less than 24 hours notice, or a team who do not turn up will be offered no refund.
Obviously in extreme circumstances and as always at the managers descretion we may be able to be more accommodating. I trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations.
Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.
Glebe Farm Campus, Knapwell, Cambs, CB23 4GG
CryptX is the trading name of ESC-Rooms Ltd.
Company Number 10983401